Returns & Refunds Policy

section 1: Professional & creative Services

Introduction:

At ModernDojo™ Design, we strive to provide the highest quality professional & creative services to our clients. However, due to the nature of our services, we have a strict "no returns or refunds” policy for all professional services rendered.

Policy:

  • Our policy is that all professional services rendered by ModernDojo™ Design are non-refundable.

  • This includes, but is not limited to, branding and marketing services, design services, consulting services, and other similar services.

  • Clients are responsible for carefully reviewing and approving all work performed by ModernDojo™ Design before it is finalized.

  • Any revisions or changes requested by the client after the work has been finalized will be subject to additional fees.

Payment Terms:

  • Payment for professional services rendered by ModernDojo™ Design is due upon receipt of invoices.

  • Late payment may result in the assessment of additional fees and interest charges.

Cancellation Policy:

  • In the event that a client cancels a professional service project, ModernDojo™ Design may retain any payment made for work completed up to the time of cancellation.

  • The amount retained will be based on the value of the services rendered and the expenses incurred by ModernDojo™ Design in connection with the project.

Conclusion:

ModernDojo™ Design's no returns or refunds policy on professional services is designed to ensure the efficient and effective delivery of high-quality services to our clients. If you have any questions or concerns, please don't hesitate to contact our customer service team at info@moderndojodesign.com

section 2: Ecommerce physical product returns

Introduction:

At ModernDojo™ Design, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a returns and refund policy to ensure that you have a positive shopping experience with us.

Returns:

  • Customers may return any item purchased from ModernDojo™ Design within 30 days of receipt for a full refund, as long as the item is in its original condition and packaging.

  • Customers are responsible for the cost of shipping the returned item back to ModernDojo™ Design.

  • To initiate a return, customers should contact our customer service team at [insert contact information] and provide the order number and reason for the return.

  • Upon receipt of the returned item, ModernDojo™ Design will process the refund and issue a credit to the original payment method.

Refunds:

  • Refunds will be issued for the full purchase price of the returned item, as well as any applicable taxes.

  • If the item was purchased with a promotional discount, the refund will be for the amount paid after the discount.

  • Refunds will be processed within 7-10 business days of receipt of the returned item.

Exchanges:

  • Customers may exchange an item for a different size, color, or product within 30 days of receipt.

  • To initiate an exchange, customers should contact our customer service team at [insert contact information] and provide the order number and reason for the exchange.

  • ModernDojo™ Design will cover the cost of shipping the exchanged item to the customer.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer service team at [insert contact information] within 30 days of receipt.

  • We will replace the item at no cost to you or issue a full refund, as requested.

Conclusion:

ModernDojo™ Design's returns and refunds policy is designed to ensure that our customers are completely satisfied with their purchases. If you have any questions or concerns, please don't hesitate to contact our customer service team at info@moderndojodesign.com

section 3: eCommerce digital product returns

Introduction:

At ModernDojo™ Design, we offer a variety of digital products, including but not limited to digital designs, software, and e-books. Due to the nature of digital products, we have a strict no returns policy for all digital products sold by ModernDojo™ Design.

Policy:

  • Our policy is that all digital products sold by ModernDojo™ Design are non-refundable.

  • This includes, but is not limited to, digital designs, software, e-books, and other similar products.

  • Customers are responsible for carefully reviewing the product description, demonstration, and any sample materials before making a purchase.

Delivery of Digital Products:

  • Digital products will be delivered to the customer via email or a secure download link.

  • It is the customer's responsibility to ensure that they have the necessary equipment and software to access and use the digital product.

  • If the customer experiences any issues accessing or using the digital product, they should contact our customer service team at [insert contact information].

Defective Digital Products:

  • In the event that a customer receives a defective digital product, ModernDojo™ Design will make every effort to rectify the situation in a timely and satisfactory manner.

  • If the customer is unable to access or use the digital product due to technical issues, ModernDojo™ Design will provide a replacement or issue a refund, at our discretion.

Conclusion:

ModernDojo™ Design's no returns policy on digital products is designed to ensure that our customers have a positive shopping experience and receive the high-quality digital products they expect from us. If you have any questions or concerns, please don't hesitate to contact our customer service team at info@moderndojodesign.com

EFFECTIVE DATE

This Policy Is Effective January 26th, 2023